About
I describe myself as an easygoing, challenge-loving and proactive person.
IT Expert & Developer.
I love helping people and companies reach their goals with Microsoft technologies such as Windows Server and Exchange Server, and automating processes with PowerShell.
- Birthday: Feb 9, 1982
- Website: Medium profile
- Phone: +52 222 255 xx xx
- City: Puebla, Mexico
- Age: 44
- Degree: Master
- Email: jortega@jortit.mx
- Freelance: Available
I adapt easily and lead based on priorities and efficiency.
Facts
My main achievements on Upwork as a freelancer specialized in Microsoft 365.
Job Success
Projects completed
Hours Of Support provided
Years of Experience with Top-Rated Plus distinction
Skills
Over time you gain many skills; these are the ones I have worked on and use extensively in the field.
Resume
In this section, I would like to show you a bit more of my background. Thank you for your trust!
Summary
Jose Gabriel Ortega Castro
Top-notch freelancer on Upwork with the Top-Rated Plus distinction and 100% job success; Office 365 Ambassador with 6+ years of experience handling cases worldwide in English and Spanish.
- Puebla, Puebla, México
- (+52) 222-255 6151
- jortega@jortit.mx
Education
Master of Information Systems
2010 - 2013
Catholic University Andres Bello, VE
This master's program goes far beyond and prepares the student for industry-leading technologies like cloud computing, artificial intelligence, big data, and machine learning.
Bachelor of Computational Physics
2000 - 2009
Venezuela Central University, VE
This bachelor's degree enables you to solve complicated problems in physics using computers: numerical methods and machine learning algorithms.
Professional Experience & certifications
Microsoft 365 International Support Ambassador - LATAM & Spain
2018 - Present
Puebla, MX
- Solve 1st and 2nd level support tickets efficiently for LATAM and Spain while maintaining high-quality standards.
- Provide feedback and solutions to tickets using PowerShell and knowledge of Exchange Server & Exchange Online.
Top-Rated Plus Freelancer with 100% job success
2014 - Present
Puebla, MX
- I have delivered 11,000+ hours of work across 336 jobs and 230 reviews, with 100% job success in over 10 years.
- Reached Top-Rated Plus distinction in Upwork
Microsoft Certifications
2013 - Present
Puebla, MX
- Microsoft Certified Solution Expert (MSCE) Messaging (Charter Member).
- Microsoft Certified Professional (MCP).
- Microsoft Certified IT Professional (MCITP) Enterprise Messaging Administrator.
- Microsoft Certified Solution Associate (MCSA) Windows server 2012.
- Microsoft Certified Technology Specialist (MCTS) Exchange Server 2010, Configuring.
Portfolio
My portfolio of scripts for daily IT tasks and reports, refined down to the finest detail: simple for the end user, with the complexity handled inside the script. Request any script through the contact form or at jortega@jortit.mx; every script includes 1 hour of consultancy at no extra cost.
- All
- Consulting
- Implementations
- Migrations
Services
These are the services you can hire with us.
Servers Implementations
Set up, deploy, and install your servers to power up your enterprise with a strong foundation. Our comprehensive services ensure your systems are ready to drive your business forward, enabling seamless operations and robust performance.
Troubleshooting and Support
Our expertise covers troubleshooting any Windows platform, from client systems like Windows 10 and 11 to Windows Server. As Microsoft Certified Professionals, we provide top-tier support.
Automate your Success!
There is an extensive collection of scripts available to assist you in troubleshooting and automating your daily tasks. If you can't find the specific solution you need, our team can create custom automation tailored to your requirements.
Cost-Effective Office 365 Solutions
Explore budget-friendly Office 365 solutions designed to enhance your business productivity and streamline operations.
Seamless Migration
We specialize in seamless migration of emails and data from popular services such as Box, Google Workspace, Dropbox, as well as hosting platforms like Bluehost and HostGator. Our experienced team ensures a smooth transition, handling the entire process from start to finish with minimal disruption to your operations.
Comprehensive IT Services
Experience comprehensive IT services tailored to meet your unique business needs. From network infrastructure management to cybersecurity, cloud solutions, and beyond, we offer a full spectrum of IT support to keep your operations running smoothly.
Consulting
Pick the package that fits your situation. If you are not sure, start with the free discovery call.
Discovery 30 min
Free
- Who it's for
- Anyone who wants to know whether their project is viable and where to start.
- What's included
- A 30-minute call to qualify the project: current state, goals, risks and constraints.
- Deliverable
- A clear next step for your project.
Exchange / M365 health-check
From $400 USD (4 h)
- Who it's for
- Companies running Exchange on-premises, hybrid or Microsoft 365 that want to find risks before they turn into incidents.
- What's included
- Review of configuration, email security, service health and best practices.
- Deliverable
- Risk report with quick wins.
Migration to Microsoft 365
Fixed price after discovery
- Who it's for
- Companies moving from Exchange on-premises, Google Workspace or other hosting providers.
- What's included
- Planning, execution with minimal downtime and post-check: hybrid, OneDrive / Folder Redirection, from Google Workspace or other hosting providers.
- Deliverable
- Migration plan, completed migration and post-check.
Custom PowerShell automation
From $300 USD (3 h)
- Who it's for
- IT teams with repetitive tasks or manual reports in Exchange, Microsoft 365 or Windows.
- What's included
- Process analysis, development and testing of the script.
- Deliverable
- Documented, production-ready script.
Support block
$1,000 USD / month (10 h)
- Who it's for
- Companies without a dedicated Exchange / Microsoft 365 admin, or that need expert backup.
- What's included
- Troubleshooting, changes and administration of Exchange, Microsoft 365 and Windows.
- Deliverable
- Expert hours available every month, without hiring a full-time admin.
Prices in USD.
How we work
-
1
Discovery
A free 30-minute call to understand your situation and goals.
-
2
Scoped proposal
Scope, deliverables, timeline and price in writing.
-
3
Deposit
An upfront deposit to schedule the work.
-
4
Execution
Work carried out with progress updates and minimal disruption.
-
5
Delivery with documentation
Final delivery with documentation of what was done.
100% remote, in English or Spanish, on Puebla time (Mexico City time, UTC-6).
Real cases
Anonymized to protect client confidentiality.
Compromised Microsoft 365 account investigation (2025)
A consulting firm suspected unauthorized access to its email and OneDrive. Jose collected and analyzed the logs and delivered the compromise report within 2 days; he then redid the analysis filtered by IP at the client's request.
Hourly Exchange administration (2024–2025)
An open-ended engagement: “do what a good Exchange admin would do.” The client kept the contract for 17 months and raised the rate every quarter.
Bilingual Microsoft 365 administration support (2024–2026)
Part of the commercial support team of a global cloud provider, handling Microsoft 365 administration cases in English and Spanish; the contract was renewed in consecutive cycles for more than a year.
FAQ
How do I pay?
By bank transfer, PayPal or card, with an upfront deposit. We send you the payment link or details along with the proposal.
How long does it take?
It depends on the scope. The proposal includes the estimated start and delivery dates before you pay any deposit.
Is my information kept confidential?
Yes. All information is treated as confidential, and we sign an NDA if your company requires one.
What if something comes up outside the scope?
We let you know in advance and re-quote it; no additional work is done without your approval.
Contact
If you have any questions or prefer to communicate with us, please complete the following form.
Address:
Historic Center, Puebla, Puebla